Frequently Asked Questions

You may return your SoftNest Plush Bathrobe within 30 days of purchase for a full refund. To initiate a return, please ensure that the bathrobe is in its original condition, unworn, and unwashed. Returns received after the 30-day period may be subject to a store credit only.

If you wish to exchange your bathrobe for a different size or color, please follow our exchange process outlined on the website. Simply contact our customer service team, and they will guide you through the necessary steps to ensure you receive your desired item quickly and efficiently.

Refunds are processed within 5-7 business days of receiving your returned bathrobe. The funds will be credited back to the original payment method you used at checkout. We strive to make the return process as smooth as possible, so you can shop with confidence.

If you have any questions or concerns regarding your return or exchange, our dedicated customer service team is here to help. You can reach us via email or phone, and we will respond promptly to assist you with any inquiries you may have regarding your SoftNest Plush Bathrobe.